Can a Crisis Revive Your Reputation?

One of the interesting bits of theater to emerge from the financial bailout has been watching certain people revive their reputations during our nation's Wall Street meltdown -- and arguably, no star has begun re-burning more brightly than Sen. Christopher Dodd.

Dodd, whose presidential aspirations were dashed when pitted against the formidable Sen. Barak Obama and Sen. Hillary Clinton, was forced to limp back to his regular job on Capitol Hill after he bombed miserably in the early presidential caucuses earlier this year.

It must have been embarrassing for Dodd, a veteran politician with more than three decades of service. (He was already under fire for his handling of the mortgage mess in his role as chairman of the House banking committee.)

But now, here we are, seeing Dodd interviewed on every major news outlet as one of the key players in brokering a deal on the financial rescue, and being given enormous credit and praise for his ability to bring both Republicans and Democrats together.

Dodd is a terrific example, I think, of how to understand that just because your reputation takes a beating on the job, it doesn't mean your career is over. Let's take a look at what we can learn:

* Own the criticism. When you're under fire for something at work, don't run and hide from it. As much as it may hurt your pride, be honest with yourself and say: "Is any of this justified?"
* Be a Monday morning quarterback. Write down just the facts from when the problem started until present day. Make notes about how you might have handled a decision or action differently if you had to do it over.
* Go for the ugly. Dodd obviously had to be in on these negotiations because of his job, but he clearly put himself out there to deal with a very controversial idea. He didn't shy away from it, didn't try and push it off on someone else. He took some risk -- he knew that it was a chance to redeem his reputation, and he went for it 100 percent. If there's a "not pretty" issue at work, go for it. Resolving a difficult issue is one of the best ways to garner respect and admiration when your reputation has taken a beating.
* Reach out. One of Dodd' s key abilities has been working with diverse opinions to form a solution that everyone can live with. If your reputation at work has taken a nosedive, now is not the time to hunker down only with your supporters. Reach out to your most vocal critics. Those who often bitch the loudest are often the most willing to sing your praises once you work to resolve differences.
* Be prepared for a marathon. If you've gotten a look at Dodd after more than a week of wrangling over this bailout plan, he looks a bit rough around the edges. He looks tired, his voice a bit hoarse at times. But he's still intense and focused when asked about the issue. If you're going to revive your reputation, it's important that you look like you're trying really, really hard. It means putting in long hours, it means meeting with others when all you want to do is go to bed or have a beer (or maybe both). It means showing others beyond a shadow of a doubt that you're willing to hang in there and get the job done.

It will be interesting to see how Dodd's actions contribute to his political power in the future. One thing is clear, however, is that he's done a lot to gain one of the lead roles in a real national drama. His script is one we could all learn from.

What else can someone do to restore a battered reputation at work?




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Are You OK With Workplace Hugs?

In my entire working life, I can remember only one time when a male boss hugged me, and that was when I told him I was pregnant with my first child. I remember how awkward I felt, and I think I might have even jabbed him (accidentally, of course) with the ink pen I was holding.

But if you watch what is going on these days, bosses are hugging people all the time. Look at John McCain and Sarah Palin. Hug city. Hug when they see one another, hug when they leave, hug when they say something inspiring.

This hugfest has puzzled some people, especially since Geraldine Ferraro was told to not even think of touching Walter Mondale when she was his vice presidential pick in 1984. If you watch the video of them accepting the nominations, they don't even hold hands and raise them together in a typical "we are the champions" pose. No touching. Definitely no hugging.

Fast forward to 2008. Barak Obama and Joe Biden are hugging. Granted, it's sort of a boy hug -- that weird thing where they lean in and bump chests -- but they're hugging.

So, I'm wondering: Is this boss hug thing here to stay?

Letitia Baldrige, an etiquette expert since John Adams was in the White House, sniffed that "he’s (McCain) hugging her (Palin) to show the world that he’s all for her, and protecting her, but she doesn’t need that."

Baldrige is more supportive of a firm handshake between employees and employer, as opposed to the hugs we frequently see on television now. Other etiquette experts seem to think it's perfectly fine, this hugging by a boss, while others think we shouldn't even be discussing it.

I'm not making any judgment on Palin and McCain's hugging, and neither am I endorsing or condemning Obama and Biden doing the chest bump thing.

But I have to wonder if other people in the working world are comfortable with hugging their bosses, or co-workers, or for that matter, the barista at the local coffee shop. Who to hug? And when?

My career began during a period when women were fighting to just get a seat at the good old boys' table and we all were required to go through sexual harassment training to try and establish correct behavior between men and women in the workplace. I guess that's why the hugging thing has me a bit confounded -- would it be considered harassment, or not? Would it now be considered a bit of snobbery not to hug -- or chest bump -- my boss or co-workers?

Maybe this will all go away after the election and I won't have to worry about whether to hug or not to hug. Or to fist bump or high five or pat someone on the back.

I just hope air kissing doesn't become more popular. I'm definitely going to need an instructional video for that one.

How do you feel about hugging in the workplace?




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What's So Bad About Being No. 2?

As Barack Obama and John McCain try and decide who should be their vice-presidential running mate, let's take a look at what's so great about being No. 2.

OK. Hmmmm...

1. You're not No. 3.
2. You usually get a good parking spot.
3. See reason No. 1.

All right, all kidding aside, is it really so bad to be No. 2? Well, it can be kind of tough to proclaim that you're really proud to be second-in-command in this country. After all, aren't we programmed from an early age that we want to be -- no, must be -- No. 1?

Our children must go to the top preschool, elementary school, high school, college, etc. No one, after all, holds up those foam fingers at football games that proclaim "We're No. 2!" Companies proclaim they have the No. 1 laundry detergent and we must be the No. 1 sales team before we get our bonus from the boss.

But what if your life's aspiration is to be No. 2? Does that make you a loser?

Hardly.

The No. 2 can wield enormous power. Just look at Dick Cheney. (OK, on second thought, let's not.)

Let's instead look at all the reasons that being No. 2 isn't such a bad gig:
1. It's action-packed. While No. 1 gets to make the final decision, it's the second-in-command who puts it into play. If you like facing challenges, being the go-to person, this may be a job you love.
2. You can be a fly-on-the-wall. People pay a lot of attention to No. 1, and may carefully watch what they say or do around him or her. But the No. 2 can often sit back, observe and learn. Seeing people in their unguarded moments can be a fascinating adventure.
3. You learn from No. 1's mistakes. It's called second-mover advantage by game theorists: No. 2's gain an edge simply by observing what the first mover has done.
4.You get to keep your head on your shoulders. When times are tough, people are looking for someone to blame. That usually is No. 1. And No. 1 usually is asked, or forced, to take a hike.
5. You get a great parking spot. Did I already mention that?

Of course, there are downsides to being No. 2. In a sort of "kick the dog" syndrome, the No. 1 can take out frustrations most often on the second-in-command. Or, it can get frustrating seeing No. 1 taking credit for your hard work. And, when you're No. 2 sometimes you have to do things you don't agree with, but you have to because your boss is -- you got it -- the boss of you.

But if you can get past some of the frustrations, some of the blows to your own ego, No. 2 these days may be the best position on the field. You can be exposed to important people and jobs, you can have a real impact on a company's direction and outlook and you probably won't take the hit if things go south. If you have problems saying you're not No. 1, just remember the words of Margaret Thatcher: "Being powerful is like being a lady. If you have to tell people you are, you aren't."

Do you think being No. 2 is a good thing? Why or why not?



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